Your point of contact for the service industry
You are in the service sector but haven’t tapped into your company’s full potential yet? We’ll help you do just that with Salesforce. You’ll be able to digitise your processes, strengthen customer loyalty and boost your success for the long term.
Your point of contact for the service industry
You are in the service sector but haven’t tapped into your company’s full potential yet? We’ll help you do just that with Salesforce. You’ll be able to digitise your processes, strengthen customer loyalty and boost your success for the long term.
Challenges in the service industry
Companies in the service sector face numerous challenges today. These include:
In the service industry, it is difficult to calculate concrete forecasts, which in turn impairs liquidity planning.
Important information is often spread across multiple systems and can therefore only be viewed in isolation.
The sensible allocation of resources to ensure consistent utilisation is challenging.
Given the generally high cost of services, excellent customer support is more important than ever, which can be very time-consuming.
Valuable time is lost due to the manual creation of documents and maintenance of data in multiple systems.
It can take a long time before a purchase is made. The right timing in sales is crucial for success.
Challenges in the service industry
Companies in the service sector face numerous challenges today. These include:
In the service industry, it is difficult to calculate concrete forecasts, which in turn impairs liquidity planning.
Important information is often spread across multiple systems and can therefore only be viewed in isolation.
The sensible allocation of resources to ensure consistent utilisation is challenging.
Given the generally high cost of services, excellent customer support is more important than ever, which can be very time-consuming.
Valuable time is lost due to the manual creation of documents and maintenance of data in multiple systems.
It can take a long time before a purchase is made. The right timing in sales is crucial for success.
The perfect CRM for your business
A CRM system allows you to create detailed profiles and respond individually to your customers' requirements. This helps you develop a better understanding of your customers and save valuable time in customer service thanks to smart automations.
Sales in the service industry requires not only taking the right actions at the right time, but also managing them efficiently. A CRM system bundles all customer-specific information and enables real-time monitoring of all your sales processes.
Since human resources play a major role in the service sector, a CRM supports capacity planning and thus protects you from personnel and financial bottlenecks. In addition, the smart analysis of sales data and customer histories in a CRM can be used to create precise sales forecasts for reliable planning.
Successfully completed projects in this industry
Leads Navigator GmbH
- Salesforce implementation
- 1.5 years
- Products: Salesforce Sales Cloud, JustOn Billing & Invoice Management, JustOn Cash Management, Zapier
Forvis Mazars GmbH & Co. KG
- Integration and optimisation of compliance processes using Salesforcer
- 14 months
- Products: Salesforce Sales Cloud
Wiechmann Tourism Service GmbH
- Drive Connect integration and process automation
- 1.5 years
- Products: Salesforce Sales Cloud, Appiphony Drive Connect
Sparkasse Bremen flexi GmbH
- Drive Connect integration and process-automations
- 1.5 years
- Products: Salesforce Sales Cloud, Appiphony Drive Connect
Beamtenpiloten GmbH
- Salesforce implementation and customisation
- 1.5 years
- Products: Salesforce Sales Cloud, Superchat, Make, Aircall
Speed U Up
- Salesforce customizing and system integration with awork and ShareConnect
- 5.5 months
- Products: Salesforce Sales Cloud, ShareConnect, awork Integration
Salesforce as your source of truth
We help you take your sales processes to the next level with Salesforce. Whether you already use a CRM system or want to start using one now, we work with you to develop a customised solution that meets your requirements. With our team’s expertise and experience in the service industry, we are your partner for digital transformation.
Our product recommendations for the service industry
- Lead management: Efficient management of leads so you don’t miss the right timing
- Opportunity tracking: Recording and tracking sales opportunities for service projects
- Forecasting: Creation of accurate and reliable sales forecasts
- Pipeline management: Visually appealing UI for monitoring and optimising the sales cycle
- Reporting and analysis: Comprehensive analysis functions for evaluating sales performance and identifying trends
- Customer service: Efficient and time-saving processing of customer enquiries and issues for stronger customer relationships
- Omnichannel support: Option for customer support via various channels such as telephone, email, chat and social media, while maintaining an overview of all interactions
- Self-service options: Provision of self-service portals and knowledge databases for customers to save valuable time while still offering real-time assistance
- Workflow automation: Automation of recurring support tasks and processes to increase efficiency
- Marketing automation: Automate marketing processes such as email campaigns, lead nurturing and follow-up actions to save valuable time while maintaining consistent quality
- Targeted communication: Create personalised marketing campaigns based on actual customer needs that promise success
- Omnichannel marketing: Ability to run and monitor marketing campaigns across multiple channels such as email, social media, SMS and mobile apps – all at the same time
- Customer journey management: Tracking and optimising the customer journey across multiple touchpoints for a seamless and consistent customer experience
- Analysis and reporting: Comprehensive analysis functions to measure campaign success, identify trends and derive insights in order to roll out future measures in an even more targeted manner
Unsere Lösung für Kunde xy
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Looking for authentic Salesforce consulting?
Feel free to arrange a non-binding initial consultation. We look forward to hearing from you.
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Your contact
Thorsten Winkels
Aviado GmbH uses the platform Calendly for appointment scheduling. By agreeing to an initial consultation, you accept the platform’s terms and conditions. Information on data processing can be found in Calendly’s privacy policy.